Barbara
Kindle Outage Update
An outage currently affecting Amazon Kindle users is causing issues with downloading both new and previously purchased books to their e-readers. According to moderators on Amazon’s support forums, the company is aware of the problem and is actively working to fix it. Troubleshooting steps like resetting the device have not resolved the issue, so users may need to wait for a resolution.
Report from Good e-Reader
According to a report from Good e-Reader on Wednesday, Amazon support has attributed the problem to "server issues" and stated that it may take at least 48 hours for ebooks to start downloading again, potentially longer.
Contacting Amazon for Details
The Verge has reached out to Amazon for more information, and updates will be provided as soon as additional information is obtained.
User Reports on Reddit and Amazon Forums
Users on Reddit and Amazon’s support forums have reported similar issues with their Kindles. Some users have noted that only the title and cover art of books are downloading before the progress indicator becomes stuck at 1 percent. The outage is also affecting attempts to download books from Overdrive to Kindle devices using Libby. However, downloading books to the iOS and Android Amazon Kindle apps remains unaffected.
Previous Issues with "Send to Kindle" Feature
This recent problem follows reports from Kindle users on Reddit about issues with Amazon’s "Send to Kindle" feature. This feature allows ebooks and documents to be sideloaded onto e-readers without the need to connect to a computer. Some users encountered error messages stating that files could not be delivered due to a service error, while others continued to experience problems with the service.
Sources:
