HP is currently experiencing issues with a recent firmware update that is causing some OfficeJet printers to stop working. After receiving reports from customers worldwide, HP has acknowledged the issue and is advising customers to contact support for assistance. The affected printers include the HP OfficeJet Pro 9020e and the HP OfficeJet 8010e series, with customers reporting a blue screen error with the code “83C0000B” on the printer’s touchscreen.
This is not the first time that HP has caused issues for its printer customers, with the company releasing updates that blocked printers from accepting third-party ink sources earlier this year. This move led to a class-action lawsuit against the company, which was settled for $1.5 million. Printer manufacturers like HP have a reputation for locking down ink, as it is the most profitable part of the printer business. However, this approach can cause other issues, like the one currently being experienced by HP printer users.
Despite promising a solution by May 16th, HP has yet to fix the issue, leaving customers frustrated and seeking help on the company’s support forums. HP’s communications manager, Nick Lucido, has stated that the company’s teams are working diligently to address the blue screen error affecting a limited number of printers. However, there is no timeline for when a resolution will be available, leaving customers without a clear solution.
While HP continues to work on fixing the firmware issue, customers are left to deal with the frustration and inconvenience of not being able to use their printers. This situation highlights the importance of having reliable and trustworthy equipment, especially for business users who rely on their printers for important tasks. In the meantime, customers are advised to contact HP’s support team for assistance with the issue.
As technology continues to evolve, it is essential for companies to prioritize quality and reliability in their products to avoid these types of issues. Hopefully, HP can resolve the firmware issue quickly, so that affected customers can get back to using their printers without any further problems.